You’ve stumbled upon the rare B Corp government contractor!

At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We’re an award-winning IT solutions provider to the Federal government seeking a SaaS Engineer to join our project team at a major Federal agency.

The SaaS Engineer will support a modernization effort that involves designing, developing, monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. This includes leveraging SaaS technologies while ensuring the stability, integrity, and efficiency of the customer’s in-house information systems supporting core organizational functions. 

The SaaS Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. This individual may also mentor and guide the rest of the Systems Engineering staff. 

US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.

TCG is pleased to offer remote employment in the following states: AL, AZ, CO, CT, DE, GA, HI, IL, IN, KS, LA, MD, MA, MI, MN, MO, NJ, NC, OH, OR, PA (excluding the City of Philadelphia), SC, TN, UT, VA, WV, and WI.

RESPONSIBILITIES:

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems leveraging cloud technology and software as a service (SaaS)
• Work with customers to define business requirements and systems goals, and to identify and resolve business systems issues
• Collaborate with cross-functional teams including Federal employees, developers, security analysts, and infrastructure operations to successfully implement and migrate systems to SaaS products, ensuring integration with existing frameworks and practices
• Provide technical guidance and support to government stakeholders to ensure the program successfully delivers software products and services
• Design and recommend new applications and enhancements to existing applications, software, and operating systems, factoring in FedRAMP and ATO requirements
• Research, integrate, implement, and support SaaS applications such as Google Workspace, MS O365, Slack, and Lime Survey
• Research software and systems products, working with product vendors to verify recommendations, support purchasing efforts, and gather pricing options
• Propose and create system design models, specifications, and diagrams to guide system programmers and development teams
• Support development teams in implementing application-specific monitoring for availability and functionality
• Create and maintain documentation for system configuration, mapping, processes, and service records
• Configure, integrate, test, deploy, and maintain SaaS tools for customer use; and train end-users to ensure effective use of those tools

REQUIRED EXPERIENCE & SKILLS:

• A minimum of 10 years of demonstrated experience overseeing the planning, design, development, and implementation of software systems, applications, and related products for federal clients with at least 3 years of experience specific to cloud-based platforms and SaaS
• Experience supporting COTS SaaS applications, including Google Workspace and its FedRAMP and ATO requirements
• At least 5 years of experience as a Systems Administrator (Windows 2019, Linux)
• Experience supporting additional applications such as MS O365, Google Workspace, Slack, and Lime Survey among others
• At least 2 years of experience with compliance controls and security hardening for a US Government computer system at the FISMA Moderate or High levels and applicable data privacy practices and laws
• Experience with programming in some combination of Bash / Java / Perl / PHP / C / C++ / go / Ruby / Python
• Working knowledge of web protocols and the ability to perform diagnostics
• Able to independently monitor, troubleshoot, and modify system configurations
• Ability to work with and communicate effectively with clients and team members (project managers, consultants, technical staff, subject experts to define project activities and resolve issues.
• Experience handling questions and providing customer service support
• Independent problem-solving skills, IT troubleshooting, Software debugging, strong analytical abilities, creativity, and a clear appreciation of end customer needs
• Excellent verbal and written communication skills, including technical documentation
• Comfortable working directly with senior Federal technical staff
• Excellent time management and ability to juggle multiple tasks under strict deadlines
• Highly self-motivated and directed, with keen attention to detail

PREFERRED SKILLS & EXPERIENCE:

• Project Management skills
• Experience working with federal agency offices including the Office of Management and Budget (OMB)

EDUCATION:

• Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field; additional experience may be substituted in the absence of a degree

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others. There’s more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2024 The Washington Post named TCG as a “Top Workplace” for the tenth straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. And, our CEO was ranked best, by TCG employees’ votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us … we’ll make you happy.

Internal title/grade: Software Engineer 7
Salary Range: $117,500 — $140,000